More than 1500 articles to discover more about Japan and plan for your trip. (z.Zt. We are all going through hard times and your way is unethical. In the same boat as many others who have ordered from this shady company. The live chat form on the site is in German, and doesn't seem to get a reply. I got frustrated from the jump with the way he was speaking and told me to calm down as he would not assist me anymore. (5%) maybe... but to not change the corporate position at all based on this terrible situation is poor customer service. Smooth transactions and the vouchers were delivered to me in a few days. Video... Shiga Kogen Insane. Now that I need to cancel my trip due to the coronavirus emergence and tried to refund both, the company first refused to offer full refund in the special case. They refused to waive cancellation fee on rail pass in light of Coronavirus outbreak. … I ordered a Suica card from them online and received a Fedex shipment after. Most other companies that sell JR passes are more understanding and try not to take advantage of after every other part of your trip got cancelled. Called them and spoke to them who said they would send someone down. Als führendes Reiseunternehmen für Japan-Reisen wollen wir unsere Leidenschaft und Wissen über das Land mit unseren Kunden in Deutschland teilen. Go with any other company because they really don't care about the true Japan experience. Make own way to hotel 2 days service of English speaking guide Please be careful if you need to make a second order like me. They also took 10% for returning my unused sim card.Every business in the travel industry non-refundable or not gave me 100% refund for my hotels and airline tickets. 44 Reviews (800) 835-6135 Website. The world shut down over COVID. Will update this review if I get a reply! 2 days use of private vehicle/driver Just submitted an online contact form through their website. Explore the heart and soul of Japan through curated experiences Let us guide you deeper into the heart of Japan. Might have to end up disputing this over credit card side. This should be illegal in times like these. So back in August which was my birthday month, I had a plan in the beginning of the year that i will head out somewhere in Europe for my birthday. When I opened the envelope, it was only a receipt of payment and no Suica card. The day before my flight, I got sick and went to my MD to get a medical certificate to refund my ticket. Filled with the beauties made up of a mixture of art and nature, Naoshima has its tradition, local culture, hospitality and care of people they offer through us.... Itinerary Japan is the only one country most affected by natural disasters mainly due to it being in the Ring of Fire.Two out of the five most expensive natural disasters in recent history have occurred in Japan, in 1995 and 2011, costing $181 billion. Follow up over Email took well over 24 hrs and phone has no answer. Nur Japan ... https://www.japan-experience.com/aggregator/images/logos/e54b22221af62644b254acfd6ec8e089-logo-japan-experience-nav.jpg. Seit über 30 Jahren bietet Japan Experience Rundreisen und individuelle Reisen nach Japan an. The call seemed to be answered by the same person each time, suggesting this is a pretty small operation (which at that point felt like a red flag for a scam).Additional calls for answers resulted in getting hung up on and then being sent straight to voicemail on other attempts (as if they were screening our calls). I have purchased the rail pass from them several times over the past few years now. I ordered a Suica card from them online and received a Fedex shipment after. I picked it up right as I got my email. Togakushi is one of Japan’s sacred peaks, walking on the mountain feels like slipping back into another... A mixture of culture, religion, people and food, Shikoku has more to offer than anywhere else in Japan. We had hotels cancel on us! After one hour or so, I called the 800 numbers asking about the email confirmation, the guy on the phone said he sent it to me but I never received it so u asked him to resend but he told me they always problems with msn, Hotmail, yahoo emails problems! Especially during these hard times with the COVID-19 pandemic. Specialties: Japan Experience is a travel agency specializing in the Japan Rail Pass used for traveling around Japan. Menu & Reservations Make Reservations . I have yet to receive a reply to my email from 24 hours ago. Our travellers tell you about their adventures in Japan with Japan Experience. In fact, we never even heard from Japan Experience again (no confirmation email was received at any point in time).On top of that, we of course never made it to Japan because of COVID but that wasn't why we were seeking a refund in the first place. They also claimed that the second order was not from them (which is not true because both are on the same website but shipping to U.S. and China address). Die Firma wurde im Jahr 2005 von Claude Saulière in Japan gegründet. I sent them the email as stated from a previous service rep and the point of contact today said I was out of luck as they already shipped the item. We ordered our JR Passes via the website : Japan-Rail-pass.ca and received them via FedEx within the week. Every time the vouchers came on time or sooner than expected and they were helpful every step of the way.I've also ordered the portable wifi as well and it's been super easy to get it working. I do not recommend this website if you are needing JRP. I received an email the next day at night stating the my package was tendered to FedEx and they would arrive on the 9th at night... not helpful whatsoever. That's the only reason I'm docking a star. 1 Night Accommodation in guesthouse accommodation (not private residence) You will ride as a small group through the beautiful “Satoyama” landscape in the Japanese Alps, providing... Kyoto by the Sea is a mecca of wellness and longevity. Excellent service. After waiting a while, we called LA customer service multiple times; each time the agent claimed to resend the confirmation but hours later, still nothing. At this point I think something is weird in my feeling. When I called Japan Experience to ask about how the cancellation process worked, the lady that picked up was so rude!
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